https://www.bbb.org/process-of-complain ... complaintsPeople can, but really, does this really result in positive outcomes in any cases these days?
I never look at bbb. I know few who do. I see it as little different than the Google/yelp/Amazon reviews...
Google, yelp and Amazon do not contact the company. If you've read some of the BBB reports, you'd see that consumers are getting refunds.When you file a complaint
Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or you will be notified that we received no response). Complaints are generally closed within 30 days.
Timeline
Complaint is filed.
BBB works to get the complaint processed within two business days.
Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.
Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.
Statistics: Posted by retireIn2020 — Wed Oct 16, 2024 12:58 am