Don't know the answer to this specific question but.... This is what has caused such low standards. I absolutely expect the phone rep to either know the correct answer OR know enough to get someone else on the line that does know. I don't think that is asking too much and should be expected. Instead we get made up answers with customers having to become experts to know when their financial company is incorrect.Customer support cannot be expected to answer a question like this. Expecting people to do so really is unrealistic (and unfair). The people answering the phone are call center employees not tax accountants and attorneys with decades of experience.
Statistics: Posted by rob — Mon Jan 13, 2025 5:14 pm