Well, I assume this explains why I’ve recently started getting EOBs by mail instead of electronically as previously.I have GEHA high deductible and have been happy until this year.
This year has been a disaster. There website has been down for 6 months, customer service has no visibility for member EOB’s. I have just recently received four (duplicate) EOB’s for medical care I received in mid March that shows GEHA paid nothing and customer service says they paid their portion. Unfortunately for me, GEHA has never sent me this EOB and there is no way to see on their website.
Never would have thought this issue would still be a problem after six months.
Maybe they should have spent some of the premiums on IT security rather than a football stadium.
Glad we have the opportunity to change plans every year.
I’m not aware of any problems with my providers receiving their payments though.
Despite my overall satisfaction with GEHA, it is very unsettling to hear that 6 months has gone by with no resolution.
Statistics: Posted by delamer — Tue Jun 11, 2024 5:59 pm