What was the next step they suggested?I received the same. I'm 100% thinking this is game playing by HSA Bank. I contacted HSA Bank and they indicated they never received the request from Fidelity for my transfer I initiated. After performing 5 transfer transactions over the years from HSA Bank to my Fidelity HSA, suddenly HSA Bank is not receiving information from Fidelity.Just got a message from Fidelity. My transfer of cash has been taking longer this go around. Is HSA Bank overwhelmed now or are they going to play games?
"Thank you for your request to transfer assets to Fidelity. As of the date on this letter, your transfer from HSA BANK has
not yet been completed.
We've been unable to get any information about the status of your transfer from HSA BANK because of their policy to
only release information to account owners.
For an update on your transfer, you will need to contact HSA BANK. If you require additional assistance from Fidelity
afterwards, please call us at (800) 756-0128 and reference the file number below.
Sincerely,
Fidelity Investments"
Statistics: Posted by stilllurking — Sun Sep 01, 2024 8:29 am
